Your information. A clear explanation.

Information you share

When you contact us, we receive the information you provide, such as your name, email address or telephone number, company and message. Optional service details may include origin, destination, dates, cargo specifications and site or operational contacts.

If you later send documents, photographs or plans by email or WhatsApp, those materials become part of that conversation. Share other people’s contact details only when you are authorized to do so. Do not send passwords, payment card details, government identification numbers or sensitive personal information through the contact form.

Technical information

The website and its infrastructure process technical information needed to deliver and protect the service, such as IP address, request time, requested page and browser information. The contact system also uses a request reference and technical identifiers to manage submissions, limit abuse and avoid duplicate requests.

How we use information

We use information to respond to your inquiry, clarify the requested work, prepare and follow up on service discussions, maintain relevant records and protect the website from misuse. Submitting the contact form does not subscribe you to a marketing mailing list.

Service providers and contact channels

We use service providers for website infrastructure, request storage and email to operate the website and receive your request. These providers process information as part of providing their services. Information may also be disclosed when required by law or necessary to respond to valid legal requests.

Choosing WhatsApp opens a separate service. Information you send there is handled through WhatsApp and by our team; WhatsApp’s own privacy policy also applies. You can choose email or telephone instead.

Cookies and browser signals

We use technical information to deliver the website, protect it from abuse and manage requests. External services you choose to visit, including WhatsApp, have their own cookie and privacy practices. The website does not currently change its behavior in response to a browser’s Do Not Track signal.

We measure visits to the website in aggregate, without cookies. We do not use advertising or marketing trackers on this website.

Retention and security

Retention depends on the purpose of the record, the status of the inquiry or service, and applicable legal or business record requirements. A website request may also exist in email or a WhatsApp conversation; removing one copy does not automatically remove the others.

We use technical and organizational safeguards appropriate to the systems involved. No internet transmission or storage system can be guaranteed completely secure. Information may be processed in the countries where our service providers operate.

Privacy questions and requests

Contact us if you have a privacy question or want to request access to, correction of or deletion of your personal information. The rights available to you and any exceptions depend on applicable law. We may need information to verify your identity and locate the relevant records before responding. Do not include identity documents in an initial request.

Please describe your request and include your service request reference, if you have one.

Updates to this notice

We may update this notice to reflect changes in our services or information practices. The date above identifies the latest revision.